Case study
Spatial Development Strategy Engagement, LCRCA
ClientLiverpool City Region Combined Authorities (LCRCA) Engagement Team
- Public Sector
- Community & Voluntary
Project period: January – February 2024
GraceHola engaged Black, Asian and Minority Ethnic, non-specialist and less affluent citizens on the Liverpool City Region Spatial Development Strategy, to inform its next stage of development.

600+
citizens informed and engaged
Context
The Challenge
The Liverpool City Region Combined Authority (LCRCA) Spatial Development Strategy (SDS) outlines a 15-year plan for land development in six local authorities of Halton, Knowsley, Liverpool, Sefton, St Helens, and Wirral. GraceHola Ltd was commissioned by LCRCA in January 2024 to gather feedback on the SDS from up to 100 Citizens from Black, Asian, and Minority Ethnic backgrounds, Citizens without specialist knowledge of or particular interest in the theme of planning, and Citizens from less affluent communities.
Between 20th January and 11th February 2024, Citizens were successfully engaged by GraceHola Ltd. The findings from the engagement aims to positively contribute to the next development of the SDS, ensuring alignment with the needs of the local populations.
Community engagement plays a crucial role in ensuring that the SDS aligns with the aspirations and requirements of the local population, ultimately contributing to more inclusive, responsive, and successful land development in the LCRCA. The engagement of the targeted citizens was very important on the development of the SDS for the next 15 years in the region. This is to help overcome key challenges including:
- Inclusivity of citizens from diverse backgrounds to ensures that the SDS reflects the needs and perspectives of all community members, including those from Black, Asian, and Minority Ethnic backgrounds, individuals without specialised knowledge in planning, and those from less affluent communities.
- Representativeness of voices and ensuring that the voices from various demographics are heard and considered in the development of the SDS.
- Community buy-in for a sense of ownership and to help support active participation in the implementation of the strategy.
- Addressing regional specific needs, priorities, and challenges faced by different segments of the population
We encountered and overcame the following challenges:
- Adhering to a stringent timeline, necessitating efficient time management and coordination;
- Pinpointing and effectively engaging the target audience, ensuring inclusivity and representation; and
- Presenting the SDS to the audience in an engaging and interactive manner, and capturing their feedback.
GraceHola
Our Role
GraceHola was commissioned by the Liverpool City Region Combined Authority (LCRCA) in January 2024 to gather feedback on its Spatial Development Strategy from up to 100 citizens: people from Black, Asian and Minority Ethnic backgrounds, citizens without specialist knowledge of or particular interest in planning, and citizens from less affluent communities.
We agreed the project objectives, scope, budget, timeline and evaluation criteria with the LCRCA Engagement team, drew on our existing community links, ran the engagement, and submitted an engagement report to LCRCA in line with the agreed timeline.
Delivery
How We Delivered
- 01
Project management support
We agreed objectives, scope, budget, timeline, expected outcomes and evaluation criteria with the LCRCA Engagement team, and built on our existing community links with the target audience.
We maintained effective communication and transparency, managed all identified risks and issues, and submitted the engagement report in line with the agreed timeline.
- 02
Planning the engagement sessions
We identified existing events with the target audience in attendance and used them for engagement sessions, and organised online sessions where face-to-face sessions were not possible.
We worked with the LCRCA Engagement team to create an online survey to capture feedback.
- 03
Stakeholder engagement
We identified key stakeholders and partners and used an engagement method to suit each one, including face-to-face sessions, focus groups, surveys and online platforms such as Zoom and Teams.
In pictures
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Results
Key Outcomes
600+
citizens informed and engaged
More than 600 of the targeted citizens across 14 organisations and groups were actively informed and engaged, and 100% of them had not previously been aware of the strategy.
174
participants gave feedback
Feedback was gathered from 174 participants on eight of the twenty-six policies.
50%+
took part in focus groups
More than half of the 174 participants took an active part in focus group discussions.
14
organisations and groups engaged
14 organisations and groups were positively engaged, achieving better outcomes.
Wider impact
- The project was delivered on time and within budget.
…it really is a considerable piece of work you’ve provided us with lots of insight we would have struggled to obtain ourselves. Thank you for all you have done with this commission!
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